Privacy Policy
ENGLISH STORY(Formerly known as ENGLISH STORY) and/or its affiliates
("ENGLISH STORY," the "Company," "we," "us," and "our,") respect your privacy and is committed to
protecting it through its compliance with its privacy policies. This policy
describes:
·
the types of information that ENGLISH STORYmay
collect from you when you access or use its websites, applications and other
online services (collectively, referred as "Services"); and
·
its practices for
collecting, using, maintaining, protecting and disclosing that information.
This policy applies
only to the information ENGLISH STORY collects through its Services, in email,
text and other electronic communications sent through or in connection with its
Services.
This policy DOES
NOT apply to information that you provide to, or that is collected by, any
third-party, such as restaurants at which you make reservations and/or pay
through ENGLISH SIKHEN's Services and social networks that you use in
connection with its Services. ENGLISH STORY encourages you to consult directly
with such third-parties about their privacy practices.
Please read this
policy carefully to understand ENGLISH SIKHEN's policies and practices
regarding your information and how ENGLISH STORY will treat it. By accessing or
using its Services and/or registering for an account with ENGLISH SIKHEN, you
agree to this privacy policy and you are consenting to ENGLISH SIKHEN's
collection, use, disclosure, retention, and protection of your personal
information as described here. If you do not provide the information ENGLISH
STORY requires, ENGLISH STORY may not be able to provide all of its Services to
you.
Your data
controller is responsible for the collection, use, disclosure, retention, and
protection of your personal information in accordance with its privacy
standards as well as any applicable national laws. Your data controller may
transfer data to other members of ENGLISH STORY as described in this Privacy
Policy. ENGLISH STORY may process and retain your personal information on its
servers in India where its data centers are located,
and/or on the servers of its third parties (in or outside India), having
contractual relationships with ENGLISH SIKHEN.
This policy may
change from time to time, your continued use of ENGLISH SIKHEN's Services after
it makes any change is deemed to be acceptance of those changes, so please
check the policy periodically for updates.
The information we collect and how we use it
ENGLISH STORY ("ENGLISH
SIKHEN," the "Company," "we,"
"us," and "our”) collects several
types of information from and about users of our Services, including:
·
Your Personal Information("PI") - Personal Information is the
information that can be associated with a specific person and could be used to
identify that specific person whether from that data, or from the data and
other information that we have, or is likely to have access to. We do not
consider personal information to include information that has been made
anonymous or aggregated so that it can no longer be used to identify a specific
person, whether in combination with other information or otherwise.
·
Information about your internet connection, the equipment you use to
access our Services and your usage details.
We collect this
information:
·
directly from you when you provide it to us; and/or
·
automatically as you navigate through our Services (information
collected automatically may include usage details, IP addresses and information
collected through cookies, web beacons and other tracking technologies).
Information You Provide to Us
The information we
collect on or through our Services may include:
·
Your account information: Your full name, email address, postal code, password and other
information you may provide with your account, such as your gender, mobile
phone number and website. Your profile picture that will be publicly displayed
as part of your account profile. You may optionally provide us with this
information through third-party sign-in services such as Facebook
and Google Plus. In such cases, we fetch and store whatever information is made
available to us by you through these sign-in services.
·
Your preferences: Your
preferences and settings such as time zone and language.
·
Your content: Information
you provide through our Services, including your reviews, photographs,
comments, lists, followers, the users you follow, current and prior restaurant
reservation details, food ordering details and history, favorite
restaurants, special restaurant requests, contact information of people you add
to, or notify of, your restaurant reservations through our Services, names, and
other information you provide on our Services, and other information in your
account profile.
·
Your searches and other activities: The search
terms you have looked up and results you selected.
·
Your browsing information: How long you
used our Services and which features you used; the ads you clicked on.
·
Your communications: Communications
between you and other users or merchants through our Services; your
participation in a survey, poll, sweepstakes, contest or promotion scheme; your
request for certain features (e.g., newsletters, updates or other products);
your communication with us about employment opportunities posted to the
services.
·
Your transactional information: If you make
reservations or purchases through our Services, we may collect and store
information about you to process your requests and automatically complete forms
for future transactions, including (but not
to) your phone number, address, email, billing information and credit or
payment card information. This information may be shared with third-parties
which assist in processing and fulfilling your requests, including PCI
compliant payment gateway processors. When you submit credit or payment card
information, we encrypt the information using industry standard technologies,
as further described below under "Payment Card Information." If you
write reviews about businesses with which you conduct transactions through our
Services, we may publicly display information that you transacted with those
businesses.
·
Your Public Posts: You also may
provide information (such as ratings, reviews, tips, photos, comments, likes,
bookmarks, friends, lists, etc.) to be published or displayed (hereinafter,
"posted") on publicly accessible areas of our Services, or
transmitted to other users of our Services or third-parties (collectively,
"User Contributions"). Your User Contributions are posted on and
transmitted to others at your own risk. Although we limit access to certain
pages, you may set certain privacy settings for such information by logging
into your account profile. Please be aware that no security measures are
perfect or impenetrable (see "Security" section below). Additionally,
we cannot control the actions of other users of our Services with whom you may
choose to share your User Contributions. Therefore, we cannot and do not
guarantee that your User Contributions will not be viewed by unauthorized
persons. We may display this information on the Services, share it with
businesses, and further distribute it to a wider audience through third party
sites and services. You should be careful about revealing any sensitive details
about yourself in such postings.
We use the
information you provide to us to enhance the functionality and improve the
quality of our Services, and to personalize your experience while using our
Services. We also use this information to display relevant advertising, provide
support to you, communicate with you, and comply with our legal obligations.
Information about Your Friends
You have the option
to request your friends to join the Services by providing their contact
information. If you request a friend to join and connect with you on the Services,
we will only use your friend's contact information to process your request.
Information about Your Messages
If you exchange
messages with others through the Services, we may store them in order to
process and deliver them, allow you to manage them, and investigate possible
violations of our Terms of Service and wrongdoing in connection with the
Services. If you send information from the Services to your mobile device via
SMS text message, we may log your phone number, phone carrier, and the date and
time that the message was processed. Carriers may charge recipients for texts
that they receive.
Information We Collect Through Automatic Data Collection Technologies
We may
automatically collect certain information about the computer or devices (including
mobile devices) you use to access the Services, and about your use of the
Services, even if you use the Services without registering or logging in.
·
Usage information: Details of
your use of our Services, including traffic data, location data, logs and other
communication data and the resources that you access and use on or through our
Services.
·
Computer and device information: Information
about your computer, Internet connection and mobile device, including your IP
address, operating systems, platforms, browser type, other browsing information
(connection, speed, connection type etc.), device type, device's unique device
identifier, mobile network information and the device's telephone number.
·
Stored information and files: Our
applications also may access metadata and other information associated with
other files stored on your mobile device. This may include, for example,
photographs, audio and video clips, personal contacts and address book
information.
·
Location information: Our
applications collect real-time information about the location of your device,
as permitted by you.
·
Last URL visited: The URL of
the last web page you visited before visiting our websites.
·
Mobile device IDs: Unique mobile
device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you're using
our Services on a mobile device, we may use mobile device IDs (the unique
identifier assigned to a device by the manufacturer), instead of cookies, to
recognize you. We may do this to store your preferences and track your use of
our applications. Unlike cookies, mobile device IDs cannot be deleted.
Advertising companies may use device IDs to track your use of our applications,
track the number of advertisements displayed, measure
advertising performance and display advertisements that are more relevant to
you. Analytics companies may use mobile device IDs to track your usage of our
applications.
·
Your preferences: Your
preferences and settings such as time zone and language.
·
Your activity on the Services: Information
about your activity on the Services, such as your search queries, comments,
domain names, search results selected, number of clicks, pages viewed and the
order of those pages, how long you visited our Services, the date and time you
used the Services, error logs, and other similar information.
·
Mobile status: For mobile
application users, the online or offline status of your application.
·
Applications: If you use
the ENGLISH STORY application, ENGLISH STORY may collect information about the
presence and/ or absence and/ or details pertaining to other applications on
your mobile phone. The applications we gather information for, may vary across
categories including, without limitation, shopping, fashion, food and travel.
This will help us understand you and your preferences better and enable ENGLISH
STORY to provide you with a personalized experience.
Precise Location Information and How to Opt Out
When you use one of
our location-enabled services (for example, when you access Services from a
mobile device), we may collect and process information about your mobile
device's GPS location (including the latitude, longitude or altitude of your
mobile device) and the time the location information is recorded to customize
the Services with location-based information and features (for example, to
inform you about restaurants in your area or applicable promotions). Some of
these services require your personal data for the feature to work and we may
associate location data with your device ID and other information we hold about
you. We keep this data for no longer than is reasonably necessary for providing
services to you. If you wish to use the particular feature, you will be asked
to consent to your data being used for this purpose. You can withdraw your
consent at any time by disabling the GPS or other location-tracking functions
on your device, provided your device allows you to do this. See your device manufacturer's
instructions for further details.
Cookies and Other Electronic Tools
We, and third
parties with whom we partner, may use cookies, pixel tags, web beacons, mobile
device IDs, "flash cookies" and similar files or technologies to
collect and store information in respect to your use of the Services and third
party websites. A cookie is a small text file that is stored on your computer
that enables us to recognize you (for example, as a registered user) when you
visit our website, store your preferences and settings, enhance your experience
by delivering content and advertising specific to your interests, perform
research and analytics, track your use of our Services, and assist with
security and administrative functions. Cookies may be persistent or stored only
during an individual session. To understand more about cookies, click
here https://www.aboutcookies.org. A
pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique
identifier, embedded invisibly on a webpage (or an online ad or email), and is
used to count or track things like activity on a webpage or ad impressions or
clicks, as well as to access cookies stored on users' computers. ENGLISH STORY
uses pixel tags to measure the popularity of our various pages, features and
services. We also may include web beacons in e-mail messages or newsletters to
determine whether the message has been opened and for other analytics.
Most browsers are
set to automatically allow cookies. Please note it may
be possible to disable some (but not all) cookies through your device or
browser settings, but doing so may interfere with certain functionality on the
Services. Major browsers provide users with various options when it comes to
cookies. Users can usually set their browsers to block all third-party cookies
(which are those set by third-party companies collecting information on
websites operated by other companies), block all cookies (including first-party
cookies such as the ones ENGLISH STORY uses to collect search activity
information about its users), or block specific cookies. To modify your cookie
settings, please visit your browser's help settings. You will need to opt out
on each browser and each device you use to access the Services. Flash cookies
operate differently than browser cookies and cannot be removed or blocked via
web browser settings. By using our Services with your browser set to accept
cookies you are consenting to our use of cookies in the manner described in this
section. For more information please read our Cookie Policy.
Third parties whose
products or services are accessible or advertised through the Services,
including social media services, may also use cookies or similar tools, and we
advise you to check their privacy policies for information about their cookies
and other practices. We do not control the practices of such partners and their
privacy policies govern their interactions with you.
Information from Third Parties
We may collect, process and store your user ID associated with any
social media account (such as your Facebook and
Google account) that you use to sign into the Services or connect with or use
with the Services. When you sign in to your account with your social media
account information, or otherwise connect to your social media account with the
Services, you consent to our collection, storage, and use, in accordance with
this Privacy Policy, of the information that you make available to us through
the social media interface. This could include, without limitation, any
information that you have made public through your social media account,
information that the social media service shares with us,
or information that is disclosed during the sign-in process. Please see your
social media provider's privacy policy and help center
for more information about how they share information when you choose to
connect your account.
We may also obtain
information about you from third parties such as partners, marketers,
third-party websites, and researchers, and combine that information with
information which we collect from or about you.
Anonymous or De-Identified Data
We may anonymize and/or de-identify information collected from you
through the Services or via other means, including via the use of third-party
web analytic tools as described below. As a result, our use and disclosure of
aggregated and/or de-identified information is not restricted by this Privacy
Policy, and it may be used and disclosed to others without limitation.
How we use the information we collect
·
We use the information we collect from and about you for a variety of
purposes, including to:
·
Process and respond to your queries
·
Understand our users (what they do on our Services, what features they
like, how they use them, etc.), improve the content and features of our
Services (such as by personalizing content to your interests), process and
complete your transactions, and make special offers.
·
Administer our Services and diagnose technical problems.
·
Send you communications that you have requested or that may be of
interest to you by way of emails, or courier, or registered post, or telephone
calls, or any other mode of communication. We may also share your preferences
or the Services availed by you with your network followers on ENGLISH STORY for
marketing and other promotional activities of our Services.
·
Send you questions from other users that you may be able to answer if
you have registered with ENGLISH SIKHEN.
·
Enable us to show you ads that are relevant to you.
·
Generate and review reports and data about, and to conduct research on,
our user base and Service usage patterns.
·
Administer contests and sweepstakes.
·
Provide you with customer support.
·
Provide you with policies about your account.
·
Carry out our obligations and enforce our rights arising from any
contracts entered into between you and us, including for billing and
collection.
·
Notify you about changes to our Services.
·
Allow you to participate in interactive features offered through our
Services.
·
In any other way we may describe when you provide the information.
·
For any other purpose with your consent.
We may also use
your information to contact you about our own and third-party goods and
services that may be of interest to you. If you do not want us to use your
information in this way, please check the relevant box located on the form on
which we collect your data and/or adjust your user preferences in your account
profile.
We may use the
information we have collected from you to enable us to display advertisements
to our advertisers'/service providers' target audiences. Even though we do not
disclose your personal information for these purposes without your consent, if
you click on or otherwise interact with an advertisement, the advertiser may
assume that you meet its target criteria.
How we share the information we collect
We may disclose
personal information that we collect or you provide, as described in this
privacy policy, in the following ways:
General Information Disclosures
·
To our subsidiaries and affiliates, which are entities under common
ownership or control of our ultimate parent company ENGLISH STORY .
·
To contractors, advertisers/service providers and other third-parties
whom we use to support our business (e.g. dinner reservations and food
delivery) and who are bound by contractual obligations to keep personal
information confidential and use it only for the purposes for which we disclose
it to them.
·
To a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution or other sale or transfer of some or
all of ENGLISH SIKHEN's assets, whether as a going concern or as part of
bankruptcy, liquidation or similar proceeding, in which personal information
held by ENGLISH STORYabout the users of our Services
are among the assets transferred.
·
To third-parties to market their products or services to you if you have
consented to receive the promotional updates. We contractually require these
third-parties to keep personal information confidential and use it only for the
purposes for which we disclose it to them.
·
To fulfill the purpose for which you provide
it.
·
For any other purpose disclosed by us when you provide the information.
·
Service Providers. We may share
your information with outside vendors that we use for a variety of purposes,
such as to send you communications via emails, messages or tele-call
to inform you about our products that may be of interest to you, push
notifications to your mobile device on our behalf, provide voice recognition
services to process your spoken queries and questions, help us analyze use of
our Services, and process and collect payments. Some of our products, services
and databases are hosted by third party hosting services providers. We also may
use vendors for other projects, such as conducting surveys or organizing
sweepstakes for us. We may share information about you with these vendors only
to enable them to perform their services.
·
Legal Purposes. We may share
your information when we believe in good faith that such sharing is reasonably
necessary in order to investigate, prevent, or take action regarding possible illegal
activities or to comply with legal process. We may also share your information
to investigate and address threats or potential threats to the physical safety
of any person, to investigate and address violations of this Privacy Policy or
the Terms of Service, or to investigate and address violations of the rights of
third parties and/or to protect the rights, property and safety of ENGLISH
SIKHEN, our employees, users, or the public. This may involve the sharing of
your information with law enforcement, government agencies, courts, and/or
other organizations on account of legal request such as subpoena, court order
or government demand to comply with the law.
·
Social Networks. If you
interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials
to log-in or post content, these features may collect information about your
use of the Services, as well as post information about your activities on the
social media service. Your interactions with social media companies are
governed by their privacy policies.
·
To enforce or apply our Terms of Use and other agreements, including for
billing and collection purposes.
·
If we believe disclosure is necessary or appropriate to protect the
rights, property, or safety of ENGLISH SIKHEN, our customers or others. This
includes exchanging information with other companies and organizations for the
purposes of fraud protection and credit risk reduction.
·
Consent. We may share
your information in any other circumstances where we have your consent.
Information Shared with Restaurants
When you make a
restaurant reservation or execute online food ordering transaction through our
Services, your information is provided to us and to the restaurants with whom
you choose to reserve. In order to facilitate your reservation and online food
order processing, we provide your information to that restaurant in a similar
manner as if you had made a reservation or food order directly with the
restaurant. If you provide a mobile phone number, restaurants or ENGLISH STORYmay send you text messages regarding your reservation
or order's delivery status. Some restaurants also require you to provide credit
or debit card account information to secure your reservation. When you make a
restaurant reservation or online food ordering transaction through our Services
and/or make a payment to a restaurant through our Services, we may also share
with the restaurants additional information, such as information about your
dining preferences and history or information that we collect from
third-parties.
Information you
choose to share with a restaurant when you make a reservation and/or pay a
restaurant through our Services may be used by the restaurant for its own
purposes. We do not control the privacy practices of restaurants. Please
contact the restaurant directly if you want to learn about its privacy
practices.
Payment Card Information
To use certain of
our Services, such as to make reservations at certain restaurants and to make
payments to certain restaurants, we may require credit or debit card account
information. By submitting your credit or debit card account information
through our Services, you expressly consent to the sharing of your information
with restaurants, third-party payment processors, and other third-party service
providers (including but not to vendors
who provide fraud detection services to us and other third parties), and you further
agree to the following terms:
·
When you use a credit or debit card to secure a reservation through our
Sites, we provide your credit or debit card account information (including card
number and expiration date) to our third-party payment service providers and
the applicable restaurant.
·
When you initially provide your credit or debit card account information
through our Services in order to use our restaurant payment services, we
provide your credit or debit card account information to our third-party
payment service providers. As explained in our Terms of Use, these third
parties may store your credit or debit card account information so you can use
our restaurant payment services through our Services in the future.
·
For information about the security of your credit or debit card account information,
see the "Security" section below.
Analytics and tailored advertising
To help us better
understand your use of the Services, we may use third-party web analytics on
our Services, such as Google Analytics. These service providers use the sort of
technology described in the "Automatically-Collected Information"
Section above. The information collected by this technology will be disclosed
to or collected directly by these service providers, who use the information to
evaluate our users' use of the Services. We also use Google Analytics as
described in the following section. To prevent Google Analytics from collecting
or using your information, you may install the Google Analytics Opt-Out Browser
add-on.
Tailored Advertising
Third parties whose
products or services are accessible or advertised via the Services may also use
cookies or similar technologies to collect information about your use of the
Services. This is done in order to help them-
·
Inform, optimize, and serve ads based on past visits to our website and
other sites and
·
Report how our ad impressions, other uses of ad services, and
interactions with these ad impressions and ad services are related to visits to
our website. We also allow other third parties (e.g., ad networks and ad
servers such as Google Analytics, OpenX, Pubmatic, DoubleClick and others)
to serve tailored ads to you on the Services, and to access their own cookies
or similar technologies on your computer, mobile phone, or other device you use
to access the Services. We neither have access to, nor does this Privacy Policy
govern, the use of cookies or other tracking technologies that may be placed by
such third parties. These parties may permit you to opt out of ad targeting. If
you are interested in more information about tailored browser advertising and
how you can generally control cookies from being put on your computer to
deliver tailored advertising (i.e., not just for the Services), you may visit
the Network Advertising Initiative's Consumer Opt-Out Link, and/or the Digital
Advertising Alliance's Consumer Opt-Out Link to opt-out of receiving tailored
advertising from companies that participate in those programs. To opt out of
Google Analytics for Display Advertising or customize Google Display Network
ads, you can visit the Google Ads Settings page. Please note that to the extent
advertising technology is integrated into the Services, you may still receive
ads even if you opt-out of tailored advertising. In that case, the ads will
just not be tailored to your interests. Also, we do not control any of the
above opt-out links and are not responsible for any choices you make using
these mechanisms or the continued availability or accuracy of these mechanisms.
When accessing the
Services from a mobile application you may also receive tailored in-application
advertisements. Each operating system: iOS, Android
and Windows Phone provides its own instructions on how to prevent the delivery
of tailored in-application advertisements. You may review the support materials
and/or the privacy settings for the respective operating systems in order to
opt-out of tailored in-application advertisements. For any other devices and/or
operating systems, please visit the privacy settings for the applicable device
or operating system or contact the applicable platform operator.
Choices about how we use and disclose your information
We strive to
provide you with choices regarding the personal information you provide to us.
You can set your browser or mobile device to refuse all or some browser
cookies, or to alert you when cookies are being sent. To learn how you can
manage your Flash cookie settings, visit the Flash player settings page on
Adobe's website. If you disable or refuse cookies, please note that some parts
of our Services may then be inaccessible or not function properly. We do not
share your personal information with any advertising agency.
Communication choices
When you sign up
for an account, you are opting in to receive emails from other ENGLISH STORYusers, businesses, and ENGLISH STORYitself.
You can log in to manage your email preferences and follow the
"unsubscribe" instructions in commercial email messages, but note
that you cannot opt out of receiving certain administrative policy, service
policy, or legal policy from ENGLISH SIKHEN.
Reviewing, changing or deleting information
If you would like
to review, change or delete personal information we have collected from you, or
permanently delete your account, please use the "Contact Us" link at
the bottom of every page (also located here), or contact the ENGLISH STORYData Protection Officer (DPO).
If you delete your
User Contributions from our websites, copies of your User Contributions may
remain viewable in cached and archived pages, or might have been copied or
stored by other users of our websites. Proper access and use of information
provided on our websites, including User Contributions, is governed by
our Terms of Use
Accessing & correcting your personal information
We will take
reasonable steps to accurately record the personal information that you provide
to us and any subsequent updates.
We encourage you to
review, update, and correct the personal information that we maintain about you,
and you may request that we delete personal information about you that is
inaccurate, incomplete, or irrelevant for legitimate purposes, or are being
processed in a way which infringes any applicable legal requirement.
Your right to
review, update, correct, and delete your personal information may be , subject to the
law of your jurisdiction:
·
If your requests are abusive or unreasonably excessive,
·
Where the rights or safety of another person or persons would be
encroached upon, or
·
If the information or material you request relates to existing or
anticipated legal proceedings between you and us, or providing access to you
would prejudice negotiations between us or an investigation of possible
unlawful activity. Your right to review, update, correct, and delete your
information is subject to our records retention policies and applicable law,
including any statutory retention requirements.
Security: How we protect your information
We have implemented
appropriate physical, electronic, and managerial procedures to safeguard and
help prevent unauthorized access to your information and to maintain data
security. These safeguards take into account the sensitivity of the information
that we collect, process and store and the current state of technology. We follow
generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. The third
party service providers with respect to payment gateway and payment processing
are all validated as compliant with the payment card industry standard
(generally referred to as PCI compliant service providers).
We assume no
liability or responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access, or other causes beyond our
control. You play an important role in keeping your personal information
secure. You should not share your user name, password, or other security
information for your ENGLISH STORYaccount with
anyone. If we receive instructions using your user name and password, we will
consider that you have authorized the instructions.
Permissible Age
The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at privacy@ENGLISH
Third
party links and services
EU
privacy/data protection rights
EU
General Data Protection Regulation (GDPR) has provided the below rights to the
EU residents:
·
Right
to access the Personal Information that are processed
·
Right
to erasure (”Right
to be forgotten”)
·
Right
to restriction of processing
·
Right
to data portability of
the Personal Information supplied to ENGLISH STORYby the EU resident
Data
retention and account termination